Privacy Policy
Effective Date: 12/31/2025
Fluidity Pools (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.
1. Information We Collect
We may collect the following personal information when you interact with our website, forms, or services:
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Name
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Email address
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Phone number
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Physical address
2. How We Use Your Information
We use your information to:
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Respond to inquiries and requests
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Provide estimates, consultations, and pool design/build services
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Communicate project updates and service-related information
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Send appointment reminders and transactional messages
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Improve our website and customer experience
3. SMS/Text Messaging Privacy
SMS/Text Messaging
Opt-In: By checking the SMS consent checkbox on our opt-in form at https://go.fluiditypools.com/opt-in-page and submitting your phone number, you agree to receive SMS/text messages from Fluidity Pools. Consent is not a condition of purchase or service.
Types of Messages: Messages may include account notifications, appointment confirmations, project updates, billing reminders, service status updates, and responses to inquiries.
Message Frequency: Message frequency varies based on your account activity and service needs.
Message & Data Rates: Message and data rates may apply. Please contact your wireless carrier for details about your text and data plan.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. Upon opting out, you will receive a single confirmation message and no further SMS messages will be sent unless you re-subscribe.
Help: For help or questions about SMS messaging, reply HELP to any message or contact us at 805-667-0868 or [email protected].
Originator Opt-In Data Protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Cookies and Tracking Technologies:
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website usage. These may include:
- Essential Cookies: Required for website functionality, such as page navigation and access to secure areas of the site. These cannot be disabled.
- Analytics Cookies: Used to understand how visitors interact with our website, including pages visited, time spent on the site, and traffic sources. We may use third-party analytics tools such as Google Analytics for this purpose.
- Advertising/Tracking Cookies: We may use third-party tracking pixels or cookies (such as Google Ads or Meta/Facebook) to measure the effectiveness of our advertising campaigns and deliver relevant content.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you before a cookie is stored. Please note that disabling cookies may affect website functionality.
For more information about how Google uses data when you visit our website, visit https://policies.google.com/technologies/partner-sites.
5. Data Sharing
We do not sell or rent your personal information. Information may only be shared with trusted service providers strictly as necessary to operate our business (e.g., hosting or communication tools), and never for marketing purposes without consent.
6. Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse.
7. Your Choices
You may:
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Request access to or correction of your personal information
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Opt out of SMS communications at any time (see SMS Terms below)
8. Contact Information
If you have questions about this Privacy Policy or your data, contact us:
Fluidity Pools
📍 3600 S Harbor Blvd, Oxnard, CA 93035
📞 805-667-0868
🌐 https://www.pooldesignsbyfluidity.com/
